radiant.matrix

Apple Support pretty much rocks.

Last week, I ordered a Wireless Mighty Mouse from the Apple Store. Today, FedEx sent me an alert saying it had been delivered. Unfortunately, my excitement wore off pretty quickly when I discovered that there was no package waiting for me. A quick trip to the FedEx site shows that it was signed for by someone I’ve never even heard of, and that it wasn’t delivered to my address.

Since FedEx doesn’t make it easy to get hold of them, I called the Apple Store support folks. There was no hold time, and I was transferred only once — and quickly at that. A very helpful gentleman by the name of Charlie apologized profusely (even though this is unlikely to be Apple’s fault, and more likely to be FedEx’s). He then blew my mind — a new Mighty Mouse was ordered at no charge, and given expedited shipping for free as well.

I get my mouse the day after tomorrow. Now that’s customer service, and it reinforces my decision to continue buying Apple’s products. Great job, guys!